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Frequently Asked Questions
We've pulled together answers to our most frequently asked questions.
Accounts
ONLINE / IN BRANCH
Please contact the depot that your order was placed with. There is a contact number on the order confirmation email that you received after placing your order and we also have a list of our depot details here.
Yes login to your account, go to my quotes or click here
You can request a quote online here or you can contact your local depot. Contact details can be found here.
Once a refund has been processed the money will take 3 – 5 working days to go back onto the card that you paid with.
Please contact our Online Team on 01202 573 389 or mailto:[email protected] and we’ll have a look into the issues that you are having.
Please contact our Online Team on 01202 573 389 or mailto:[email protected] and we’ll have a look into the issues that you are having.
Yes. Click Here if you have an account with us already, then sign up with the email address on your account & same address as your account details. You will also need to know your account number which is on any correspondence from us.
Yes you can, within 14 days.
We’re working on adding our huge product range to the website, in the meantime your local depot may be able to help you. Contact details can be found here.
Please contact the depot you purchased the goods from. Photographs are always helpful for us to resolve the issue quicker and can be sent to the depot email address, which can be found here.
All of the images used online are for illustration purposes only and may differ from the actual product. A variation on products made from natural materials, like timber, are to be expected.
Please check that the billing name and address are entered exactly the same as what is on your card. If you’re still having trouble please contact our Online Team 01202 573 389 or mailto:[email protected] and we’ll have a look into the issues that you are having.
We will always strive to deliver on the date you selected when ordering, if we cannot adhere to this we will be in contact with you to confirm a convenient date with you.
All orders under £150 before vat will incur a £20.00+vat charge. Anything over will be free delivery.
Our deliveries are to kerb-side only.
Please contact the depot that your order was placed with. A contact number is on the order confirmation email and we also have a list of our depot details here. We do not provide time slots, our deliveries are scheduled but can always move for route optimization.
Please contact your local depot to order samples. Contact details can be found here.
None of our depots can facilitate this, however if collecting we can provide a saw & tape measure for you to fit items into your vehicle.
Yes, Please see here
Yes but only at our certain depots please see our branch pages to see if they provide this service.
Yes. We have HSS Hire situated at a few of our depots. Find your nearest depot here.
Yes, we are open to Retail and Trade.
All opening hours and contact information can be found here.
Click here to see our account options and the benefits of each to best suit your next project.
Signing up for a website account is easy, register online and checking out will be made quicker and simpler.
Already have a cash or credit account with the depot? Great! You can link this to a website account when registering and retain your in depot benefits, online too!
You can sign up for a credit or cash account online your online account will automatically create a cash account for you to use instore instantly.
You can make a request to change your account details by emailing [email protected]
Please contact our online team 01202 573 389 or mailto:[email protected] and we will try and help.
Please contact our Customer Services team 01202 573 389 or mailto:[email protected]
On any email you receive you can unsubscribe at the bottom of the email.
Please contact the depot that your order was placed with. There is a contact number on the order confirmation email that you received after placing your order and we also have a list of our depot details here.
Yes login to your account, go to my quotes or click here
You can request a quote online here or you can contact your local depot. Contact details can be found here.
Once a refund has been processed the money will take 3 – 5 working days to go back onto the card that you paid with.
Please contact our Online Team on 01202 573 389 or mailto:[email protected] and we’ll have a look into the issues that you are having.
Please contact our Online Team on 01202 573 389 or mailto:[email protected] and we’ll have a look into the issues that you are having.
Yes. Click Here if you have an account with us already, then sign up with the email address on your account & same address as your account details. You will also need to know your account number which is on any correspondence from us.
Yes you can, within 14 days.
We’re working on adding our huge product range to the website, in the meantime your local depot may be able to help you. Contact details can be found here.
Please contact the depot you purchased the goods from. Photographs are always helpful for us to resolve the issue quicker and can be sent to the depot email address, which can be found here.
All of the images used online are for illustration purposes only and may differ from the actual product. A variation on products made from natural materials, like timber, are to be expected.
Please check that the billing name and address are entered exactly the same as what is on your card. If you’re still having trouble please contact our Online Team 01202 573 389 or mailto:[email protected] and we’ll have a look into the issues that you are having.
We will always strive to deliver on the date you selected when ordering, if we cannot adhere to this we will be in contact with you to confirm a convenient date with you.
All orders under £150 before vat will incur a £20.00+vat charge. Anything over will be free delivery.
Our deliveries are to kerb-side only.
Please contact the depot that your order was placed with. A contact number is on the order confirmation email and we also have a list of our depot details here. We do not provide time slots, our deliveries are scheduled but can always move for route optimization.
Please contact your local depot to order samples. Contact details can be found here.
None of our depots can facilitate this, however if collecting we can provide a saw & tape measure for you to fit items into your vehicle.
Yes, Please see here
Yes but only at our certain depots please see our branch pages to see if they provide this service.
Yes. We have HSS Hire situated at a few of our depots. Find your nearest depot here.
Yes, we are open to Retail and Trade.
All opening hours and contact information can be found here.
Click here to see our account options and the benefits of each to best suit your next project.
Signing up for a website account is easy, register online and checking out will be made quicker and simpler.
Already have a cash or credit account with the depot? Great! You can link this to a website account when registering and retain your in depot benefits, online too!
You can sign up for a credit or cash account online your online account will automatically create a cash account for you to use instore instantly.
You can make a request to change your account details by emailing [email protected]
Please contact our online team 01202 573 389 or mailto:[email protected] and we will try and help.
Please contact our Customer Services team 01202 573 389 or mailto:[email protected]
On any email you receive you can unsubscribe at the bottom of the email.