Click & Collect

The click and collect service is not available for all goods sold by South Coast Building Supplies, some of which are available on an order only and site delivered basis only. Click and collect orders can be made at any time on the South Coast Building Supplies website. Subject to stock availability, we will aim to ensure that click and collect orders are available for collection from the nominated collection branch within two (2) branch trading hours of our first email confirming your order number. Please check your selected branch’s trading hours as these may vary.

Once your order has been placed you will receive an email confirming your order number. A second email will be sent to confirm when your order is available for collection.  If you have chosen to collect items from more than one branch, then each branch will contact you separately to inform you that your item(s) are ready for collection. Orders will be held for 1 working day from the time we send our e-mail to confirm that your order is available for collection. If you have not collected your order within this time frame you will be contacted by the collection branch. We reserve the right to automatically cancel and refund any orders not collected within 5 working days and the items will no longer be reserved for you.

When collecting your order please ensure that you have your order confirmation email (either printed or on your phone) and some form of ID matching the name on the order, should we need to verify your identity before releasing the goods. If a third party collects goods on your behalf (including your employees) they must have a copy of the order confirmation email (either printed or on their phone) and photographic ID, such as a valid photo card driver’s licence or passport which will be photocopied by the collection branch before the goods are released.  If photographic ID cannot be provided we may need to contact you by telephone to confirm that the goods can be released to the third party collecting on your behalf.  Please note that goods will not be released to non-approved collection or courier companies.